Frequently Asked Questions
Services & Getting Started
What does Bytemode do?
Bytemode is a 4PL logistics partner. We manage your entire supply chain — freight forwarding (air, sea, road, rail), customs clearance, warehousing, and last-mile delivery — both locally and globally. You hand off the logistics; we handle everything.
How do I get started?
Use our Book a Shipment form or contact us directly. Our team will review your requirements and get back to you within 1 business day to confirm details and arrange your shipment.
Do you handle international shipments?
Yes. We handle both domestic and international logistics, including customs brokerage and cross-border freight. Our network covers routes across Africa, Asia, Europe, and the Americas.
What types of cargo do you move?
We handle general cargo, industrial goods, consumer products, raw materials, and project cargo. Contact us for specific requirements around hazardous or perishable goods.
Tracking & Visibility
How do I track my shipment?
You can track your shipment on our website using your tracking number to see milestone-level status. For full real-time detail, the Bytemode app (available for download) provides precise location data and live updates for logged-in clients.
What does the website tracking show?
The website tracking shows shipment milestones — Received, Dispatched, In Transit, Arrived at Destination Country, Out for Delivery, and Delivered. The Bytemode app shows full location details for authenticated users.
What if my shipment is delayed?
We monitor shipments proactively and will notify you immediately if a delay occurs. We also work to reroute or find alternatives where possible to minimise impact on your timeline.
How long does shipping take?
Transit times vary by route and mode. Air freight typically takes 1–5 business days internationally. Sea freight ranges from 7–35 days depending on the route. Road freight varies by distance and border conditions. We'll give you a realistic timeline when you book.
Still have questions?
Contact Us